Customer Liaison Engineer
Belcan are looking for a Customer Liaison Engineer to join our growing Team in Cheltenham to be the clients first point of contact. The Customer Liaison Engineer role is integral to the productivity of our Engineering Team working closely with business managers, team leads and engineers on a variety of Client's projects within the Aerospace industry to ensure the project budget, schedule and co-ordination activities are properly managed.
The Customer Liaison Engineer will build strong relationships with customer accounts to enable them to understand their needs and then to offer a tailored strategic engineering solution for them. They will then build on those relationships to generate new leads and grow business with the client's other areas.
Responsibilities
- Daily client interaction delivering excellent customer service
- Manage the delivery of the SLA
- Manage the delivery, scope and schedule of a remote subcontract team
- Project Managing of Build to print orders
- Lead the determination of Tasks and their pricing
- Sales Lead for key Engineering services for Major accounts
- Price and deliver opportunities on time
- Price and deliver other build to print projects on time
- Security badge administration
- Management of Engineering Services invoicing
- Meet financial targets and objectives
- Support projects fully as key customer interface
- Responsible for costs and delivery management of given engineering tasks
- Generate other project opportunities with clients
- Lead Continuous Improvement process
Experience
- Minimum HNC in Mechanical Engineering or equivalent experience
- Previous client liaison / management
- Previous experience of managing Subcontract personnel
- Previous experience of either sales or account management - desirable
- Project or similar Financial Management - desirable
- Experience of Test Systems - desirable
This role would suit an Engineer who is looking to widen their career into sales without losing a technical input or a Sales Engineer looking to get more technical input in their career.
Remuneration and Benefits
- Competitive Salary
- Company Pension
- Perk Box
- Life Assurance
- Training and Career Development
Due to the nature of the work, successful applicants must meet eligibility requirements to obtain UK Security Clearance
If you are interested in this position, please send your CV to Philip Delaloye at
Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security with over 10,000 professionals serving hundreds of customers in over 60 locations worldwide.
This vacancy is being advertised by Belcan.
