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  • Title:

    2nd Line Support Engineer

  • Location:

    Aberdeen

  • Salary:

    Competitive

  • Contact:

    Swetha Yogendrappa

  • Contact email:

    syogendrappa@belcan.com

  • Job ref:

    JO0000025889_1710950685

  • Published:

    29 days ago

  • Duration:

    9 to 12 Months

  • Expiry date:

    2024-04-19

  • Startdate:

    ASAP

2nd Level IT Support

Location: Aberdeen

Job type: 9-12 months contract

Are you a 2nd Level IT Support and looking for your next Contract opportunity?

Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity.

You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite.

MAIN RESPONSIBILITIES:

  • Provide email, telephone, remote, and in-person IT support, with a high level of customer service.
  • Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems.
  • Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure.
  • Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications.
  • Take ownership of assigned tickets and see them through to completion or escalate to the relevant team.
  • Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes.
  • Act as technical escalation point for 1st line support analyst.
  • Work with approved vendors and suppliers and arrange site visits when required.
  • Create & maintain documentation and user training materials relevant to IT Support.
  • Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team.

Experience and Qualifications

  • Relevant 2nd Line/Desktop support experience within medium or large businesses
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions.
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Understanding of PC hardware set-up and configuration
  • Understanding of common network concepts.

What's next?

The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it.

This vacancy is being advertised by Belcan